Terms and conditions
Terms and Conditions
Valid from the 1st of January 2021
Limited Liability Company, Centre “Zlatoust”
Certificate of State Registration, Series 78, № 009156629
General Director, Stanislav Nikolayevich Golubov
Booking Procedure
Bookings are made automatically by following the steps on our website and completing the payment. In the event of any difficulties during the booking process, please do not hesitate to get in touch with us at school@zlat.spb.ru and we will assist you.
After finalising your booking, you will receive a payment confirmation and an email with all the necessary instructions.
Payments
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All courses require prepayment.
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Prices are presented in Euros (EUR).
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Online group courses are paid for as a bundle, with a 10 lesson minimum.
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Individual lessons can be paid for in any sized bundles.
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Payment should be made in the following ways:
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by credit or debit card on our site (payment is made through Uniteller: https://www.uniteller.ru/)
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by bank transfer using the following details:
BENEFICIARY's BANK: PJSC VTB BANK, BRANCH 7806 ST-PETERSBURG, RUSSIA,
SWIFT: VTBRRUMM
BENEFICIARY: Tsentr Zlatoust
Postal address: Kamennoostrovsky pr, 24B, office 1-H, 197101, St-Petersburg, Russia
Account of beneficiary № 40702978503260007837
Refunds
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While the school does not include an administration fee as part of the charge for courses, there will be a charge of 30% of the course payment, that is not refundable, to cover administrative costs in the event of cancellation after payment has been made.
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Refund of the group course fee (minus the 30% administration charge) can be made should the student wish to cancel after the first lesson. If the course has already run for 2 or more lessons, there is no longer any refund applicable.
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Refund of the fee for individual courses (minus the 30% administration charge) can be made at any time during the course. The refund will cover lessons that have been paid for but have yet to take place. There is no refund for lessons already conducted.
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There is no refund of the fee for the discussion club, however, should a student need to be absent from any discussion club session that they had paid for, the booking will be carried over to the next session of the discussion club.
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In the event that Zlatoust school is required to cancel a group course, at any time, due to lack of participants at a particular level, the student will receive one-to-one tuition in the amount of 50% of booked group lessons during the same period of time. Alternatively, a refund of the remaining booked lessons can be made.
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1 lesson: to be consumed within 2 weeks
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10 lessons: to be consumed within 10 weeks
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20 lessons: to be consumed within 20 weeks
The duration of validity is from the date the payment for the course is received. There is no eligibility for refund of any lessons not used within the above noted timeframes.
Attendance and Rescheduling of Lessons
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Individual lessons may be rescheduled with the agreement of the teacher, however, the student is obliged to give at least 24 hours notice of their planned absence. Should the student give less than 24 hours notice, or fail to give notice of their absence, the lesson will be considered as performed and there will be no refund or possibility of rescheduling.
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Group lessons may be rescheduled only where all students of the group, as well as the teacher, agree to the proposed rescheduling. Should a student miss a group lesson for any reason, there is no refund or provision of additional lessons. However, the student will receive all learning materials from the missed lesson, and the teacher will answer any questions the student may have.
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The timetable for individual lessons is agreed between the student and teacher so that it suits both parties. Changes to this timetable must be mutually agreed, and cannot be made more than once in a period of two months.
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At the start of a new group course, a timetable, that suits all parties, is agreed mutually between the students and teacher. Changes to the timetable are possible only with the agreement of all students and the teacher, and cannot be made more than once in a two month period.
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When joining an existing group, the student agrees to the existing class timetable and confirms it is suitable for them.
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The duration of individual and group lessons for adults is 60 minutes. With prior agreement, lessons may run for 30 or 45 minutes with a proportional reduction in the price.
Replacement and Substitution of the Teacher
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For individual courses, if the student is not satisfied with the teacher’s particular method, the student may request a change of teacher.
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The school will provide a substitute teacher to cover any absence for leave or due to illness.
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Before the start of a course the student must complete a lexical-grammar test on the school's website zlat-edu.ru
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Students may also be offered a free trial lesson in order to more precisely determine their level, and consulted on the most suitable form of study for them.
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Lessons are conducted on the online platform Zoom or Skype.
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The Zoom link of your course might change with each lesson, or be the same for the whole period of the course. The links will be sent to the students in WhatsApp, Skype or via email not later than 3 hours before the lesson starts.
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Information for accessing the course will be sent out by the school’s administration not less than 24 hours before the start of the course.
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For all group courses a group chat is provided in WhatsApp or Skype, where students may communicate with the teacher or coursemates, ask questions, exchange interesting information and share their experience of learning Russian.
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Most group lessons are recorded so that students may replay the lesson.
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At the teacher’s discretion a shared folder on Google Drive may be created for the storage of lesson recordings, presentations, homework and other lesson materials.
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Homework may be uploaded in the shared chat in WhatsApp or Skype, or can be sent via email to the teacher.
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Teaching material is prepared by each teacher separately to cater for the level and specific requirements of the student, reflecting any requests, aims or particular desires.
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Lesson materials are sent by the teacher to the student or uploaded to Google Drive.
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Lessons may be conducted at any time agreed between the student and teacher between 8:00 am and 10:00 pm (Moscow Time), 7 days a week.
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The school administration works from Monday to Friday, from 9:00 am to 6:00pm. Student applications are processed during working hours. Please be aware we will not be able to respond to your emails during the weekend, we will reply as soon as possible on the next working day.
Photographs of the students, videotapes of the online lessons, screenshots and also any feedback may be used in the school’s promotional and publicity material unless the student specifically objects. Students will not be paid for the time involved in the taking of such photographs and will assign to the school any rights to royalties they may have.